Shiseido Group and Shiseido Hong Kong Limited (“Shiseido”, “we” or “us”) are committed to apply and follow the principles and requirements of the Personal Data (Privacy) Ordinance , (“the Ordinance”) to safeguard the confidentiality of your personal information. Any of the information we collected from you on this form will be used in one of the following ways: processing your application for your membership scheme, provision of membership service and benefit, verifying your identity, providing you our customer service, notifying you of any promotion or new product information of Shiseido and its group of companies worldwide in relation to fragrance and beauty products and or study individual needs and market trends for research and statistical analysis.
We may transfer your personal data (such as your name, mailing address, telephone number and email address) to Shiseido group of companies for direct marketing purpose and to trusted third party providing services such as data entry, management of customer database , dispatch of promotion materials, posting of redemption letters, telemarketing, etc. They are under an agreement of confidentiality with us to maintain the confidentiality of your personal data. Personal data held by Shiseido will be secured and can only be accessible by authorized employees of Shiseido and its group of companies worldwide and any third party service provides engaged by us in relation to the purposes as stated above. We reserve the right to make changes to this policy from time to time.
You have the right to request access to, correction and deletion of any of your personal information held by us. If you would like to access, correct or delete your personal data, or do not want your personal data to be used for the purpose of direct marketing, you can send an email to info@cledepeaubeaute.com.hk.
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Covered OS and browsers are as follows (as of January 2019).
Desktop:
＊Internet Explorer 11 or later, Microsoft Edge latest version 42, the latest–1
＊Firefox latest version 61, the latest–1 (any operating system)
＊Chrome latest version 68, latest–1 (any operating system)
＊Safari latest version 12, the latest–1 (Mac OS)
Mobile and Tablet device:
＊Safari Mobile for latest version – 1 (iOS 11 or later), for mobile storefront
＊Chrome for the mobile latest – 1 (Android 5 or later), for mobile storefront
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Free delivery to Hong Kong and Macau for all orders overs HK$300, shipping fee of $40 for orders less than HK$800.
Welcome to Clé de Peau Beauté (Hong Kong) e-Commerce. Our goal is to bring you a simple, convenient and secure shopping experience.
Please note that the Terms and Conditions under this eCommerce Policy apply solely to purchases within https://eshop.cledepeaubeaute.com.hk/ and have no legal effect in sales transactions via other channels including our physical stores within and outside Hong Kong, except as expressly stated otherwise herein.
Clé de Peau Beauté (Hong Kong) reserves the right to amend or withdraw any content on the Site at any time without any notice. Clé de Peau Beauté (Hong Kong) shall not be liable for any breakdown or temporary unavailability of the Site at any time and for any period for whatsoever reason(s).
By placing orders on the Site, you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, and (iii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute our acceptance of an order or any promise concerning your offer. Any time after receiving your order we retain the sole and absolute right to accept, refuse, or modify any order request made by you. If your order is acceptable by us, a contract shall be deemed concluded when we send you an email to confirm that the goods under your order have been shipped from our shipping center.
Clé de Peau Beauté (Hong Kong) will endeavour to ensure that content and the product descriptions on the Site are as accurate and complete as possible. Despite our efforts, however, any content and/or product information on the Site may occasionally be inaccurate, incomplete or out-of-date. We therefore do not warrant the accuracy or completeness of the information of this Site. If you later feel that a purchased product does not match under the description in this Site, you may however consider returning the product subject to the Return Policy provided below.
Prices are shown on the Site in Hong Kong Dollars (HK$) only.
The prices of the products will be as stipulated on the Site except in the case of obvious error. Although we make every effort to ensure that all prices appearing on the Site are accurate, errors may occur and we reserve our right to rectify them. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of confirming your order at the correct price or cancelling it. If we are unable to reach you, the order will be deemed cancelled.
For the avoidance of doubt, Clé de Peau Beauté (Hong Kong) reserves the right to adjust its prices on the Site from time to time without any prior notice to you.
Clé de Peau Beauté (Hong Kong) places utmost importance on the security of online transaction. The Site employs Secure Socket Layer (SSL) encryption technology, the most advanced consumer online security technique to date, which will encode your information when you place an order online. You can be assured that your order will be placed in a safe and secure manner. We have used government approved encryption software. If you wish to learn more about SSL encryption software, please visit http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software include but not limited to the following:
AOL 5.0 and higher
Internet Explorer 5.0 and higher
Mozilla Firefox
Netscape 6.0 (Windows only)
Safari
Google Chrome
TEMPORARILY OUT OF STOCK/BACKORDERED ITEMS
In case an item of your choice is temporarily out of stock when you are placing your order, we will notify you via email with information on the anticipated shipment date of the backordered item. Backordered items are generally shipped as soon as they are available. If for any reason you wish to cancel a backordered item, please get in touch with us by emailing to eshop@cledepeaubeaute.com.hk and we will be happy to assist you.
Our policy stipulates that the quantity of any single product item must not be greater than 5 in any given order. If you have any queries, please Contact Us and we will be happy to provide assistance.
The status of your most recent orders is available for checking on the 'order dispatched' e-mail. You may click the tracking number to view the delivery status of your purchase.
If you wish to track your order via the carrier's website, simply click on the tracking number next to the specific order to view the delivery status of your purchase.
*Please note: For some carriers, it may take up to 24 business hours for the tracking information to be made available after the order has been shipped.
Once we start processing your order, we regret that no change or cancellation can be made. If you would like to cancel an online order after placing it, please contact us by emailing to eshop@cledepeaubeaute.com.hk. We may or may not cancel your order and our decision shall be final and conclusive.
Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:
If your order is cancelled, we will notify you of the cancellation by means of email notification and arrange a refund accordingly. If you have any queries about a cancelled order, please contact us via email eshop@cledepeaubeaute.com.hk.
In the unfortunate event that you cannot locate the package when the tracking information confirms delivery, we suggest you
Unless otherwise mentioned (e.g. specifically listed promotions on the website), the following delivery policy is applicable to orders made on the Site.
Standard Delivery Service is offered to delivery addresses of Hong Kong and Macau only.
Areas in service
Shipping days and schedules
Clé de Peau Beauté (Hong Kong) reserves the right to amend or change the above Outlying Islands Delivery Schedule at any time as it deems appropriate without a prior notice to you.
Shipment tracking/ change of shipping address
SF Express Customer Service Hotline and Office Hours
Clé de Peau Beauté (Hong Kong) shall not be liable or responsible for any failure to perform, or delay in performance of, any of Clé de Peau Beauté (Hong Kong)’s obligations under a contract that is caused by events outside Clé de Peau Beauté (Hong Kong)’s reasonable control.
Such an event includes any act, event, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Clé de Peau Beauté (Hong Kong)’s performance under any contract is deemed to be suspended for the period that the abovementioned event continues, and Clé de Peau Beauté (Hong Kong) will have an extension of time for performance for the duration of that period.
We accept payments made by:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
We hope that you are delighted with your order. However, if you are not entirely satisfied for any reason whatsoever with your purchase, you may return any purchased items in their original condition for a full refund or exchange within 7 days from delivery.
Products must be unopened and in their original packaging. No returns will be accepted for opened or used products.
Refunds and exchanges will be processed within 7 business days upon receipt of the items. Refunds (excluding the initial delivery charge) will be made to the original form of payment.
Returns or exchanges for purchases made online will be processed in accordance with the Return Process below and will not be accepted for any return or exchange at Clé de Peau Beauté (Hong Kong) shops or counters.
Contact Clé de Peau Beauté (Hong Kong)
We kindly ask you to contact us via email eshop@cledepeaubeaute.com.hk to inform us of your decision to return the item(s). In order to process your request, please provide us with the following information for verification:
Pack the item(s) for return
If your request is accepted, carefully pack the items into the box and attach the original receipt or packing slip.
Please ensure that the items you are returning are unopened, resalable and in its original packaging, with all the accessories. No returns will be accepted for opened or used products.
Receive a Refund
Your refund will be credited to the original form of payment. No cash refund will be provided. Shipping fees or gift wrap is non-refundable.
Please note, due to varying processing times between payment providers, the time to post a credit to your account is determined by the issuing bank. Please contact your own issuing banks for details.
The terms and conditions of Clé de Peau Beauté (Hong Kong) e-Commerce shall be read together with the Privacy Policy, Cookies Policy and the Terms of Use. It is your responsibility to read, understand and comply with these terms and condition during your access and use of the Site. Clé de Peau Beauté (Hong Kong) reserves the right to make changes to the Site or any part of these terms and conditions at any time without any notice to you. Please visit this page from time to time to check for any updates or changes to any part of the terms and conditions of Clé de Peau Beauté (Hong Kong) e-Commerce (including its Privacy Policy, Cookies Policy and The Term of Use).
Clé de Peau Beauté (Hong Kong) warrants that any product(s) purchased from us through the Site is of satisfactory quality.
Clé de Peau Beauté (Hong Kong)’s liability in connection with any product(s) purchased through the Site is strictly limited to the purchase price of the Product(s). Clé de Peau Beauté (Hong Kong) accepts no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence) breach of contract or otherwise, even if foreseeable.
All activities undertaken under your account, whether by you or anyone else with or without your consent, are your sole responsibility. You agree to fully indemnify and hold us, Shiseido Hong Kong Limited (including its officers, directors, agents, affiliates and its parent company), harmless and free from and against all liabilities, claims, expenses, damages, costs and losses (including legal fees), arising from any breach of these terms and conditions by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.
If you have any enquiry relating to any order you purchase on/through the Site, please contact us via email eshop@cledepeaubeaute.com.hk.
The terms and conditions of Clé de Peau Beauté (Hong Kong) e-Commerce, together with the Terms of Use, Cookies Policy and Privacy Policy, are governed by and construed in accordance with the laws of Hong Kong. The courts of Hong Kong shall have the exclusive jurisdiction in the event of any dispute or claim arising out of or in connection with the terms and conditions herein.
Your supply of personal data is mandatory if you wish to receive one or more of the following services:
We may use any personal data provided by you (whether on an obligatory and/or voluntary basis) to enable us to provide the following additional services to you and/or carry out the following activities:
In cases where we do collect personal data from you, we will:
All personal data collected and held by us will be kept confidential but we may provide and/or disclose such information to the following parties (whether within or outside Hong Kong) for the purposes set out in paragraph 3 above:
Upon your consent, your personal data may be used for:
Cookies are small, often encrypted text files, located in browser directories which serve to keep a record in your computer or mobile device that you have visited this website. Cookies used on this website do not have the function of identifying an individual user and the information collected by a Cookie does not include your e-mail address, names or other personal data. Shiseido may use Cookies in this website for the following purposes:
*You may choose whether to use Cookies by modifying your browser settings, even if Shiseido uses Cookies in this website. You may also delete stored cookies from your computer or mobile device.
Please see the help page of the browsing software you use for more details. However, please note that there may be some contents on this website which may not function properly or which cannot be used when use of Cookies is refused.
The person to whom (1) requests (i) for access to data or correction of data, (ii) for general information regarding our policies and practices with respect to personal data and (iii) about the kinds of personal data that we hold and (2) general questions and complaints should be addressed is as follows:
Personal Data Privacy Officer
Address: 17/F., One Kowloon, 1 Wang Yuen Street, Kowloon Bay, Hong Kong
Email: info@cledepeaubeaute.com.hk
*Please indicate your name, member ID or contact number for us to follow up your request.
You may be asked to provide additional information to authenticate your identity in order for us to follow up your request.
This Website※ is operated by Shiseido Hong Kong Limited (“Shiseido”).
This “Terms of Use” (“Terms”) provides fundamental matters regarding use of various services provided in the Website (the “Services”).
※This Website refers to all directories and pages contained in the domain below.
For the purpose of the Terms, any and all persons who use the Services, regardless of whether they are identifiable by Shiseido, are defined as the users (the “Users”). The Terms apply to all Users of the Website.
The Users who actually use the Services will be deemed to have agreed to the Terms.
Any terminal equipment, communication devices, software and other facilities necessary to use the Services must be prepared by the Users.
Shiseido reserves the right to modify all or part of the Terms in its sole discretion without prior notice to the Users. In such case, Shiseido shall give notice of such modification at the Website, and the modification shall take effect at the time of such notice at the Website.
In using the Website, the Users are prohibited by Shiseido from conducting the following acts (including acts or preparatory acts which may trigger the following acts):
Shiseido will make no guarantee of the integrity and availability of the information which the Users obtain through the Website, including information dispatched from other Users. All Users will make use of the Website on their own responsibility and judgment, and Shiseido will not be held responsible for any result of using or relying on such information.
In any of the following events, Shiseido may terminate or temporarily suspend the provision of all or part of the Services without giving prior notice to the Users
Shiseido will not be held responsible for and will not be liable to compensate for any damage arising from or in connection with the use of other website managed or operated by third parties that are linked from the Website.
This Website makes use of following highly secure technologies, and maintaining a high level of security.
The Users may freely establish a link to the Website in their own website, except for those which include:
Any interpretation and application of the Website and these Terms shall be governed by the laws of Hong Kong Special Administrative Region (HKSAR). Unless otherwise provided, any and all disputes arising from or in connection with the Website shall be subject to the exclusive jurisdiction of the Hong Kong courts as the court of first instance.
Shiseido Group and Shiseido Hong Kong Limited (“Shiseido”, “we” or “us”) are committed to apply and follow the principles and requirements of the Personal Data (Privacy) Ordinance , (“the Ordinance”) to safeguard the confidentiality of your personal information. Any of the information we collected from you on this form will be used in one of the following ways: processing your application for your membership scheme, provision of membership service and benefit, verifying your identity, providing you our customer service, notifying you of any promotion or new product information of Shiseido and its group of companies worldwide in relation to fragrance and beauty products and or study individual needs and market trends for research and statistical analysis.
We may transfer your personal data (such as your name, mailing address, telephone number and email address) to Shiseido group of companies for direct marketing purpose and to trusted third party providing services such as data entry, management of customer database , dispatch of promotion materials, posting of redemption letters, telemarketing, etc. They are under an agreement of confidentiality with us to maintain the confidentiality of your personal data. Personal data held by Shiseido will be secured and can only be accessible by authorized employees of Shiseido and its group of companies worldwide and any third party service provides engaged by us in relation to the purposes as stated above. We reserve the right to make changes to this policy from time to time.
You have the right to request access to, correction and deletion of any of your personal information held by us. If you would like to access, correct or delete your personal data, or do not want your personal data to be used for the purpose of direct marketing, you can send an email to info@cledepeaubeaute.com.hk.
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